This pack is intended for the use of students undertakingthe Higher Administration course.  (Fordetails of arrangements see www.sqa.org.uk).

The Resource Store Ltd offers a wide range of packs whichcan provide further practice in these skills.

Please note that we have added a new outcome to this pack to cover the additions of meetings.

Objectives:

After working through this you will have knowledge ofadministrative factors which contribute to the effectiveness of anorganisation, including:

• ·                    Time and task management
• ·                    Settingand monitoring targets
• ·                    Monitoringand evaluating progress
• ·                    Effectivenessof team work in an organisation
• ·                    Workplaceregulations and legislation
• ·                    Impactof IT on the organisation
• ·                    Theprovision of customer care in an organisation
• ·                    Theimpact of customer care in an organisation

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